Skip to content

Available 24/7 at +919033938880

Free Delivery on all COD & Semi-COD orders. Don’t miss.

|

Search

Login

Wishlist

0

Cart

Search Products

FAQs

FAQs

FAQ for WestCott

1. Introduction

Welcome to WestCott's Frequently Asked Questions. We've gathered the most common queries from our customers to help you find answers quickly. If you don't see your question here, please contact us at westcottonline@gmail.com .

2. General Questions

Q1: What is WestCott?
A: WestCott is a destination for classic, elegant watches designed for the modern Indian gentleman. We offer timeless designs inspired by traditional watchmaking, crafted with premium materials and priced fairly.

Q2: Are your watches original luxury watches?
A: No. Our watches are premium homage pieces inspired by classic designs. They are not affiliated with or endorsed by the original luxury brands. We are transparent about this – you get exceptional quality without the inflated price tag.

Q3: Do you offer warranties?
A: Yes! Every watch comes with a 1-year manufacturer's warranty against manufacturing defects.

Q4: What payment methods do you accept?
A: We offer flexible options:

  • Prepaid: Cards (Visa, Mastercard, RuPay), UPI, Net Banking.

  • Cash on Delivery (COD): Pay in cash at your doorstep (orders up to ₹5,000; fee may apply).

  • Semi-COD: Pay 10% upfront online, and the remaining 90% in cash at delivery.

3. Orders & Payments

Q5: How do I place an order?
A: Simply browse our collection, add your desired watch to the cart, and proceed to checkout. You can checkout as a guest or create an account for a faster experience.

Q6: Can I cancel my order?
A: You can cancel your order within 24 hours of placing it. After 24 hours, the order may have entered processing and cannot be cancelled. Please contact us immediately at westcottonline@gmail.com .

Q7: Is it safe to pay online?
A: Absolutely. All payments are processed through secure, encrypted gateways. We never store your full card details on our servers.

Q8: What is Semi-COD?
A: Semi-COD allows you to pay 10% of the order value upfront online and the remaining 90% in cash at delivery. This secures your order and reduces fake deliveries. The 10% advance is non-refundable.

4. Shipping & Delivery

Q9: How long does shipping take?
A: We offer free delivery across India. Estimated delivery times:

  • Metro cities: 3-5 business days.

  • Tier-2 cities: 4-6 business days.

  • Tier-3 and remote areas: 5-7 business days.

Q10: Do you ship internationally?
A: Not at this time. We currently ship only within India – to all 28 states and 8 union territories.

Q11: How can I track my order?
A: Once shipped, you'll receive tracking details via email and SMS. You can also track your order on our website.

Q12: What if my order is delayed?
A: We are not responsible for delays caused by courier partners, weather, or unforeseen events. However, we will assist you in tracking your order and keep you updated.

Q13: What if I entered the wrong shipping address?
A: Contact us immediately at westcottonline@gmail.com . If the order hasn't shipped, we can update it. Once shipped, we cannot make changes. Incorrect addresses resulting in return shipping will incur a 15% restocking fee.

5. Exchanges & Returns

Q14: What is your refund policy?
A: We do not offer cash refunds under any circumstances. We follow an exchange-only policy.

Q15: When can I exchange my watch?
A: You can request an exchange within 48 hours of delivery if:

  • You received a damaged product.

  • You received a wrong product.

Q16: What is NOT eligible for an exchange?
A: We do not accept exchanges for:

  • Change of mind.

  • Product not liked.

  • Minor color/design differences.

  • Customer damage or misuse.

Q17: What proof is required for an exchange?
A: You must provide:

  • A clear unboxing video (continuous, uncut).

  • Clear photographs showing the damage or wrong product.

  • Your order number.

Q18: How long does the exchange process take?
A: Once we receive and inspect your returned product, we ship the replacement within 4-7 business days.

Q19: Do I pay for return shipping?
A: Yes, you are responsible for return shipping charges unless the error is from our side (e.g., wrong product sent).

Q20: What if the exchange product is out of stock?
A: You will receive store credit for the original purchase value, valid for 90 days. No cash refunds.

6. Product & Quality

Q21: What materials are used in your watches?
A: We use quality materials including premium stainless steel, precise quartz or automatic movements, and scratch-resistant mineral crystal.

Q22: Are your watches water-resistant?
A: Water resistance varies by model. Check the product page for exact specifications (e.g., 3ATM = splash resistant, 5ATM = suitable for swimming).

Q23: How should I care for my watch?
A: To keep your watch looking timeless:

  • Avoid extreme temperatures and magnets.

  • Rinse with fresh water after saltwater exposure.

  • Clean gently with a soft cloth.

  • Replace quartz batteries at a local watch shop.

7. Account & Technical

Q24: Do I need to create an account to buy?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive offers.

Q25: How do I reset my password?
A: Click "Forgot Password" on the login page. We'll email you a reset link.

Q26: I have a question not listed here. What should I do?
A: Contact our support team at westcottonline@gmail.com . We'll reply within 24-48 hours.

Add notes for your order
Coupon Code
    SCROLL UP