Terms of Service

1. Introduction

Welcome to WestCott (accessible at https://westcott.shop/). By accessing or using our website, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before placing an order.

These Terms constitute a legally binding agreement between you ("Customer," "User," "You") and WestCott ("we," "us," "our"). If you do not agree with these Terms, please do not use our website or services.

2. Eligibility

By using our website and placing an order, you represent and warrant that:

• You are at least 18 years of age.

• You have the legal capacity to enter into a binding contract.

• You will use our website in accordance with these Terms and all applicable Indian laws.

3. Products & Intellectual Property

3.1 Product Description
WestCott specializes in classic, elegant watches inspired by traditional watchmaking designs. Our products are original creations crafted with quality materials like premium stainless steel, precise quartz or automatic movements, and scratch-resistant crystal. We do not claim any affiliation with or endorsement by the original trademark holders.

3.2 Intellectual Property
All content on this website – including text, graphics, logos, images, and software – is the property of WestCott and is protected by Indian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written consent.

4. Orders & Acceptance

Placing an item in your cart does not reserve it. Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including:

• Suspected fraud or unauthorized transaction.

• Inaccuracies in product or pricing information.

• Stock unavailability.

If we cancel an order after payment has been processed, we will issue a full refund to your original payment method.

5. Pricing & Payment

5.1 Pricing
We strive to ensure all pricing is accurate. However, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed for that item and issue a full refund.

5.2 Payment Methods
We accept various payment methods displayed at checkout:

• Prepaid: Credit/Debit Cards, UPI, Net Banking

• Cash on Delivery (COD): Pay in cash at your doorstep (nominal fee may apply)

• Semi-COD: Pay 10% upfront, 90% at delivery

All payments are processed securely via third-party gateways. We do not store your full payment details.

6. Shipping & Delivery

Our [Shipping Policy] outlines delivery timelines, costs, and coverage. We ship across India. Delivery times are estimates and may be affected by factors beyond our control (courier delays, weather, etc.).

7. Refund & Exchange Policy

Please refer to our [Refund & Exchange Policy] for details. In summary:

• No cash refunds under any circumstances.

• Exchange only for defective or wrong products.

• Requests must be made within 48 hours of delivery with proof (unboxing video, photos).

8. User Conduct

You agree not to use our website for any unlawful purpose or to:

• Violate any applicable laws.

• Infringe on our intellectual property or the rights of others.

• Transmit any viruses, malware, or destructive code.

• Attempt to gain unauthorized access to our systems.

• Engage in fraudulent activities (e.g., fake orders, chargeback fraud).

9. Limitation of Liability

To the maximum extent permitted by law, WestCott shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our site or products.

Our total liability to you for any claim shall not exceed the total amount paid by you for the product in question.

10. Indemnification

You agree to indemnify and hold WestCott, its officers, directors, employees, and agents harmless from any claims, liabilities, damages, and expenses arising from:

• Your use of the website.

• Your violation of these Terms.

• Your violation of any third-party rights.

11. Warranty Disclaimer

Our products are provided on an "as is" and "as available" basis. We make no warranties – express or implied – regarding merchantability, fitness for a particular purpose, or non-infringement.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat .

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes are effective immediately upon posting. Your continued use of the site signifies acceptance of the revised Terms.

14. Contact Us

For questions about these Terms, contact us at:

• Email: westcottonline@gmail.com

• Response Time: Within 24-48 hours