Privacy Policy

1. Introduction

Welcome to WestCott (accessible at https://westcott.shop/). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

To serve you better, we collect the following types of information:

2.1 Personal Information You Provide

• Identity Data: Name, date of birth, and gender.

• Contact Data: Billing address, shipping address, email address, and phone number.

• Transaction Data: Details about your orders, payment methods (COD / Semi-COD / Prepaid), and shipping history.

• Communication Data: Any information you provide when you contact our support team.

2.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

• Usage Data: Information about how you use our website, products viewed, and search terms.

• Device Data: Information about the device you use to access our site.

3. How We Use Your Information

We use your information for the following purposes, all aimed at providing you with a seamless shopping experience:

• To Process Orders: To manage our No Return Policy accurately and process Exchange only for defective watches requests.

• To Arrange Delivery: To coordinate Free Delivery Across India through our trusted courier partners.

• To Verify Payments: To authorize COD & Semi-COD (10% Advance) transactions.

• To Communicate: To send you order confirmations, shipping updates, and respond to your inquiries.

• To Improve Our Services: To analyze trends, track user behavior, and enhance our website and product offerings.

• To Prevent Fraud: To detect and prevent fraudulent transactions and protect the security of our website.

4. Data Protection & Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.

• Secure Servers: Your information is stored on secure servers protected by firewalls.

• Access Control: Access to your personal data is restricted to authorized personnel who need it to perform their duties.

While we take all reasonable precautions, please remember that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Sharing of Information

We treat your personal information with the confidentiality it deserves. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share your information only with trusted third parties who assist us in operating our website and serving you:

• Delivery Partners: To ship your orders.

• Payment Gateways: To process prepaid and Semi-COD payments securely (we do not store your card details).

• Legal Obligations: If required by law, regulation, or legal process (e.g., under the Indian IT Act, 2000).

These partners are contractually obligated to keep your information secure and use it only for the specified purpose.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Necessary for the website to function (e.g., remembering your cart items).

• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).

• Marketing Cookies: Used to show you relevant ads on social media and other platforms.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Your Rights (Indian Compliance)

Under the Digital Personal Data Protection (DPDP) Act, 2023 and the Indian IT Act, 2000, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Correction: You can request that we correct any inaccurate or incomplete information.

• Right to Erasure: You can request that we delete your personal data, subject to legal obligations (e.g., tax records).

• Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at westcottonline@gmail.com. We will respond within 30 days.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Typically, we retain order data for 5 years for tax compliance.

9. Children's Privacy

WestCott does not knowingly collect personal information from children under the age of 18. If you are under 18, you may only use our website with the involvement of a parent or guardian.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting on this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: westcottonline@gmail.com

• Response Time: Within 24-48 hours